Customer Service Representative (Open to no BPO experience)
TDCXCustomer Service Representative (Open to no BPO experience)
Job Description
Key Skills
5 candidate(s) have already applied for this Job. Apply now
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
- Competitive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
You will help us deliver excellent service to our partner brands by performing these tasks:
- Provide customer service support / troubleshooting support through email/phone/chat to the client's customers.
- Support content creators and deliver consultative support.
- Perform data analysis to improve customer experience.
- Gather client and partner feedback to enhance account and the customer experience.
- Perform outbound calls as needed.
Who are we looking for?
- Candidates must be at least Senior High School graduate.
- At least 2 months relevant working experience in Customer Service preferably in call center, hotel or food industry and bank/financial institution.
- Highly self-motivated, energetic with a positive attitude
- Strong communication skills
- Social Media Savvy and knowledgeable with digital content management is a plus
- High attention to details and follow through
- An effective team player who can also work independently
- Proven ability to deal with problems and solve them effectively
How to Apply?
Online
Send us your application through Myglit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub
Onsite
Send us your application through Myglit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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