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MyGlit Jobs |  Jobs |   Assistant Call Centre Manager for Logistics and freight service @Ayala in Mumbai & Delhi

Assistant Call Centre Manager for Logistics and freight service @Ayala

Teleperformance
843 Views
6 days ago

Assistant Call Centre Manager for Logistics and freight service @Ayala

2-3 Year(s)
60 - 65 Thousand p.m
Manila (Ayala Alabang Muntinlupa City)
Manila (Ayala Alabang Muntinlupa City)

Job Description

Key Skills

BPO Call center Logistic/Trucking/Transportation/Freight

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Work Setup: Work Onsite in Ayala



Shift: Night-Shift



Salary: Max 65k 



Job Description



The duties and responsibilities of this position consist of, but are not limited to, the following:




  • With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, generating carrier payments (T-cheks), rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads and executing load builder profiles.

  • Monitors task boards and assigned email accounts to respond to customer and carrier requests. Documents events utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures. +Follows through on customer or carrier requests to ensure satisfaction. Escalates questions or requests when necessary. +Validates and ensures the accuracy of load data in systems according to CHR and customer standards. +Complete other duties as assigned



Requirement Minimum 2 years of experience on the transportation/logistics industry. (FedEx, UPS, DB Schenker, CEVA, DHL and other



non-negotiable




  • BPO/ Call Center Experience as Supervisor or Assistant Call Center Manager (at least 2 years) +Experience in handling Trucking, Freight Services and/or Logistics account

Role

Travel Consultant

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   Assistant Call Centre Manager for Logistics and freight service @Ayala in Mumbai & Delhi

Adeola Sarumi

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