Service Support Advisor (Australian Voice & Blended Process)
Gratitude IncService Support Advisor (Australian Voice & Blended Process)
Job Description
Key Skills
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The Service Support Advisor role involves assisting customers with service-related queries in an Australian voice and blended process, ensuring their satisfaction.
Key Accountabilities:
- Manage incoming service requests through multiple channels.
- Collaborate with on-ground teams for customer premises visits.
- Maintain compliance with service protocols.
Skills Needed:
- Degree qualification with strong analytical and interpersonal skills.
- Professional demeanor and Australian voice proficiency.
Role
Customer Service Executive
Timings
Australian Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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