Customer Service Advisor-Japanese

Gratitude Inc

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1 month ago

Customer Service Advisor-Japanese

0-5 Year(s)

7 - 9 Thousand p.m

Kuala Lumpur (Kuala Lumpur)

Job Description

Key Skills

Customer Relations Customer Service Customer Management Communication Skills Customer oriented Customer service advisor Customer Engagement customer support b2 English native japanese

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Title - Customer Service Advisor

Location - Level 8, Menara Sunway VISIO, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur.

Job Responsibilities:

This is a customer support project for a world-famous subscription-based official video delivery service.

The job is to support customers with inquiries on how to join and cancel their subscriptions,

Troubleshooting streaming device problems (login, streaming, password settings, email settings, viewing issues, etc.)

(*Chat will be handled 60% by phone, 40% by email, all in Japanese. (*Chat is handled 60% by phone, 40% by phone, all in Japanese)

Reporting and reporting to the manager (all in English)

Participation in regular meetings (all in English)

More than 90% of the work will be done in Japanese, but procedures and manuals related to joining the company will be in English, and communication with non-Japanese-speaking supervisors will be in English. Training will be conducted in English by a Japanese trainer, but questions may be asked in Japanese. (The standard is about 600 on the Toeic.)

If you speak a little English but are not confident, you can apply as long as you are willing to take on the challenge of conversational English first!

Recommended points

You can work in a global environment using English.

You can work in a global environment using English.

No experience in the industry is required.

【Working hours】

8 hours between 8:00 and 20:00 / 1 hour break Example: 8:00 to 17:00 (early shift) or 11:00 to 20:00 (late shift) 2 days off per week (It is not fixed on Saturday and Sunday. It depends on the shift schedule.)

In principle, shift schedules are determined by the management team and worked accordingly (approx. 50:50 for the early and late shifts).

Requirements/Skills.

High school graduate with at least 5 years of work experience, college or vocational school with at least 2 years of work experience, university graduates can apply from new graduates.

English skills ; At least equivalent to daily English conversation level.

Positive attitude and can-do attitude.

Good listener, positive language skills, and good communication skills.

Experience with Windows OS, Microsoft Excel, Word, Google Docs, etc.

Native Japanese speaker.

Salary details:

Basic salary RM7,800 + housing allowanceRM200 + KPI ~ RM866.67 (Base salary up to RM8,600 negotiable. However, final decision will be based on experience and skills)

Role

Customer Service Executive -Chat

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

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