Multilingual Service Desk Analyst - Dutch and French (Trilingual)

Gratitude Inc

22 Views

2 days ago

Multilingual Service Desk Analyst - Dutch and French (Trilingual)

1-23 Year(s)

Job Description

Key Skills

BPO Voice Process Communication Skills French Language ITSD senior service desk associate Fluent Dutch speaker BPO Service Desk French language expertise is must

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Job Title: Multilingual Service Desk Analyst - Dutch and French (Trilingual)

Category: Service Desk / End User Services

Work Setup: Onsite in One World Square, McKinley Hill, Taguig City

Work Schedule: Shifting

Salary: Open Budget

Note: Client can process a working visa, but also prefers someone with a Permanent Resident Visa or Temporary Resident Visa

Qualifications:

- With or Without Service Desk Experience

- Can speak, read, and write in Dutch and French

- Willing to work 100% onsite

- Strong communication skills

- Technical troubleshooting

- Help Desk / IT Services

- Candidates must have technical support or service desk experience

Position Description:

- Resolving issues utilizing excellent customer service skills, problem-solving skills, and technical skills

- Thinking and reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction

- Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy and proficiency

- Produce quality work and results

- Ensure fast and accurate turnaround of work

- Solve problems using agreed-upon procedures

- Develop a comprehensive understanding and mastery of all tools

- Remain updated on products, policy, procedure, and other important operational issues

- Perform other duties as assigned

- Work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer

- Follow agreed escalation procedures

- Come in on time and on the scheduled shift and breaks assigned by the people manager

- Follow rest day schedule as assigned

- Assist the Service Desk Specialist in processing non-complex work orders, service request as necessary, and support requirements assigned by the Service Desk management team or Service Desk Manager

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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