Collections Associate Jobs in Clark, Pampanga
Job Description
Key Skills
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Do you want to be a part of one of the largest, independent process transformation companies in the world? Apply now as a Customer Service Associate here in Sutherland.
Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
If you are a Customer Service Associate looking for a global career, do not miss this opportunity!
KEY RESPONSIBILITIES:
- Assist consumers with a high level of customer service in a variety of areas
- Deliver application status and procedures for completion
- Implement application initiation and completion
- Provide necessary loan notifications (including notification of terms and conditions of the loan)
- Administer disbursement process
- Adhere to all scripts, regulatory guidelines, and procedures
- Any other tasks assigned by supervisors
MINIMUM REQUIREMENT:
- At least a Senior High School graduate
- 2+ years of experience in Customer Services roles
- Excellent verbal and written communication skills
- Basic knowledge of operating system, browsers and MS Office Suite
- Basic familiarity in various mobile platforms (Apple, Android, Google, etc.)
- Ability to adapt to internal and clients-based tools, products, and applications
- Strong time management and comprehension and interpersonal skills
- Strong problem-diagnosis and problem-solving skills
JOB HIGHLIGHTS:
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
Employer questions
Your application will include the following questions:
-
How many years' experience do you have as a customer services representative?
-
How many years' experience do you have in the BPO industry?
-
Do you have collections experience?
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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