Associate Customer Support - Japanese Speaker URGENTLY HIRING

Gratitude Inc

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14 hours ago

Associate Customer Support - Japanese Speaker URGENTLY HIRING

0-8 Year(s)

Selangor (Cyberjaya)

Job Description

Key Skills

native japanese Japanese (read, write, & speak) JLPT N1

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JOB DESCRIPTIONS

Are you fluent in Japanese and passionate about delivering exceptional customer experiences? Join a leading global organization as an Associate Customer Support Representative and help customers resolve their queries through high-quality service and support.

This is an excellent opportunity for Native Japanese Speakers and JLPT N1 Certified Professionals seeking an international career opportunity in Malaysia.

Location: Cyberjaya, Malaysia

Key Responsibilities

Handle inbound customer inquiries via phone and provide timely resolutions.
Deliver exceptional customer service while ensuring customer satisfaction.
Escalate priority issues to team leads according to established procedures.
Stay updated on product information, process changes, and service updates.
Provide feedback on process improvements and best practices.
Maintain excellent attendance, punctuality, and productivity standards.
Support additional tasks and responsibilities assigned by management.

Key Performance Indicators (KPIs)

Deliver outstanding customer satisfaction.
Meet quality standards on all customer interactions.
Maintain required staffed hours on scheduled workdays.
Achieve productivity and performance targets within agreed service levels.

Qualifications

Language Requirements

Native Japanese Speaker OR
JLPT N1 Certification (Mandatory)
JLPT N2 certification will not be considered.
Strong verbal communication skills in Japanese.

Education & Experience Requirements

University Graduate / Graduating in 2026

No prior work experience required.

Vocational College Graduate

Minimum 4–5 years of work experience required.

High School Graduate

Minimum 7–8 years of work experience required.

Preferred Qualifications

Previous Customer Service experience is an advantage.
Experience in E-commerce or Online Retail support is preferred.
Strong problem-solving and communication skills.
Customer-focused mindset with a passion for helping people.
Willingness to work rotational shifts, including evening schedules.

Why Join Us?

Competitive salary package
Transportation and shift allowances.
International work environment.
Visa sponsorship support for eligible candidates.
Career growth opportunities within a global organization.
Opportunity to work and live in Malaysia.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

ITES / BPO / Customer Service

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