Healthcare account -Customer Service Agent
WiproHealthcare account -Customer Service Agent
Job Description
Key Skills
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↙️ Fast Process Only↙️
‼️LEGIT ONE DAY PROCESS ‼️ SALARY ↙️ UPTO 28K PACKAGE
WE OFFER JOINING BONUS AS WELL
Key Responsibilities:
- Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
- Equipped to handle all general reservations and deal with changes to all reservations
- Process refunds to passengers and answer general airline and reservation queries
- Handle mileage plus reservations and queries
- Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
- Ensure accurate documentation of customer profiles/reservations
- Handle customer complaints and provide first time resolution
- Keep oneself updated, aware of, and compliant to all Company policies and procedures which include
- Information Security Management Systems
- Keep all company information which includes customer information confidential and secured
Qualifications:
- Senior High School Graduate, Undergrad. (Completed 4 semesters in 2nd year college with no back subjects); Associate Graduate or College Graduate
- With at least 12 months of BPO experience (except recent experience with healthcare accounts, captive sites, and non-voice accounts)
- With good to excellent English communication skills
- Good team player
- Willing to learn and be trained
- Willing to work onsite in Ayala Central Bloc, Cebu IT Park
Rewards and Incentives:
• Competitive salary
• Amazing incentives and rewards!
• HMO as early as day two
• State of the art facilities (Gym, Karaoke, Pantry, etc.)
• Night shift differential pay
• Career growth opportunities
• Accessible work location
• Fun environment
Role
Customer Service Executive
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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